In the customer world, it is, and should be, what can you do to help make your customers life easier, better, more efficient, more productive, more profitable, etc.  This is the way it should be – helping your customer be better at what they do by using your products or services.  If you stay focused on this, you will win out above your competitors that don’t play by this same rule.

However, if you are engaged in Social Media at all, you realize it is about “what am I doing right now”, or “what is on your mind” or “saying something about yourself” type of questions and comments.  Thus the dichotomy.  We are in the “ME” generation which makes it all about me.  But that doesn’t translate well at all to the customers world very well.

I believe you can in fact make the translation.  I believe you can take a world that focuses on you and focus it on your customers.  I will talk more about this in my next several posts.  The Social Media Revolution is upon us (visit my Social Media Blog to learn more) and I believe those that can make this connection between the customer (all about me) world and the individual (all about me) will be the magic that sets companies and organizations apart from each other.  Stay tuned…

Blaine

Blaine Millet

Customer Experiences Inc.

twitter: @BlaineMillet