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	<title>"LOYALTY" - the Ultimate Economic Model</title>
	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
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		<title>Customer Loyalty just doesn&#8217;t happen&#8230;</title>
		<description><![CDATA[One thing I have noticed over the years is how important something can be to someone and yet how little attention they give it.  Take for example a relationship with someone.  How many times do you see the relationship being neglected and taken for granted by the other person &#8211; only to wake up one [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/</link>
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		<title>A great experience at a winery&#8230;</title>
		<description><![CDATA[
Last week was my wife&#8217;s birthday and we wanted to do something fun and special &#8211; of course, where have you heard that before.  Since we live in Woodinville Wine Country, Woodinville Washington, we decided having a party at a winery would be a fun experience.  But which one &#8211; there are tons of great [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/</link>
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		<title>Nashville delivers an experience &#8211; but did it build &#8220;Loyalty&#8221;?</title>
		<description><![CDATA[
Loyalty is not built overnight, but it can start with a single event. This past week I was in Nashville celebrating my wife’s birthday and had some great experiences. I thought you might enjoy hearing about them as you think about “customer experiences” and how they can create “customer loyalty.” 

Consistency is still KING. One [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/05/26/210/</link>
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		<title>It&#8217;s all about&#8230;&#8230;.YOU</title>
		<description><![CDATA[I have a problem.  The problem is that I am actively engaged in speaking, writing and consulting in the area of Social Media.  Why is that a problem?  Because I am all about &#8220;what can I do for you&#8221; in the customer world and in the Social Media world it is &#8220;all about me and [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/04/25/its-all-aboutyou/</link>
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		<title>Back to basics &#8211; start with &#8220;Raw&#8221; information&#8230;</title>
		<description><![CDATA[For some reason this past few weeks the discussion about &#8220;how to collect customer feedback to improve the customer experience&#8221; has come up so I wanted to address this and hopefully get everyone back on the right track.
My rule is that if &#8220;you don&#8217;t know the answer, go ask&#8221;.  This basically says that if you [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/04/19/back-to-basics-start-with-raw-information/</link>
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		<title>It&#8217;s all about the customer experience&#8230;</title>
		<description><![CDATA[There almost isn&#8217;t a day that goes by where I don&#8217;t hear someone tell me about how they lost a customer to their competition.  Upon further inspection there are all sorts of reasons such as price, terms, product availability, better expertise, or a host of other so called &#8220;reasons&#8221; why they defected.  BUNK!
OK, sometimes this [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/04/15/its-all-about-the-customer-experience/</link>
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		<title>EBRT embraces Social Media&#8230;</title>
		<description><![CDATA[Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area &#8211; Bellevue Chamber of Commerce&#8217;s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue.
Why was I there?  They were interested, like [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/</link>
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		<title>Seattle Executives Association</title>
		<description><![CDATA[I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association - what a great group of people!
This is an executive networking group that has been around for 90 years and has a very rich history and heritage [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/</link>
			</item>
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		<title>Sorry for going &#8220;Dark&#8221; on you&#8230;</title>
		<description><![CDATA[I wanted to apologize to my readers for going &#8220;dark&#8221; the past four or 5 days and my blog being down.  Unfortunately, this was not something in my control and didn&#8217;t even know it was happening until a reader pointed it out to me on Friday.
As it turns out, there was something that went wrong [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/03/10/sorry-for-going-dark-on-you/</link>
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		<title>Actions speak louder than words&#8230;</title>
		<description><![CDATA[One issue that seems to resonate in the market is who companies care about the most &#8211; NEW customers or CURRENT customers?  What I find out there is an incredible discrepancy between what is &#8220;said&#8221; and what is &#8220;acted&#8221; out by companies.
Too often a business tells its existing customers that they are the MOST important [...]]]></description>
		<link>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/</link>
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