Comments for "LOYALTY" - the Ultimate Economic Model

Comment on Customer Loyalty just doesn’t happen… by Aki Kakko

Aki Kakko — Fri, 24 Jul 2009 13:03:52 +0000

“we do the same things today we did then”
That is the wrong answer in the business.

Fact is this road will make your business die sooner or later! If you are having business like this you should do something now, not tomorrow!

Comment on It’s all about…….YOU by Blaine Millet

Blaine Millet — Thu, 21 May 2009 17:10:43 +0000

Julie,

Thanks for your comments – yes, it is an interesting dichotomy and situation most people find themselves in these days. This is one of the reasons Clay and I are working to help people “navigate” through these perilous and advantageous waters.

Blaine

Comment on It’s all about…….YOU by Julie Miller

Julie Miller — Thu, 21 May 2009 00:01:54 +0000

Blaine-
very interesting and provacative post! I will be eager to read your next entry.
Julie

Comment on Seattle Executives Association by Glenna Thomas

Glenna Thomas — Thu, 12 Mar 2009 21:47:01 +0000

Thanks for showing how “social media” tools can be relevent for my association and it’s members. I definitely will be exploring how I can benefit my association and assist member companeis to grow their businesses learning more about using these tools. Glenna Thomas, Seattle Executives Assn.

Comment on Joe, way to go – you ‘da man… by Patrick Byers

Patrick Byers — Thu, 12 Feb 2009 23:34:11 +0000

Blaine,

Thanks for posting this. Joe Kennedy is good people — you should talk with him about how he got his “Hair Farmer” moniker. It’s good to see good people recognized.

Comment on Joe, way to go – you ‘da man… by jacamp16

jacamp16 — Thu, 05 Feb 2009 23:10:01 +0000

Well put. Good on both of you.

Comment on Joe, way to go – you ‘da man… by The Eastside Life Community Blog » Blog Archive » Others Seeing the Value of Staying Positive

Thu, 05 Feb 2009 22:55:34 +0000

[...] started to embrace. This hit home with Eastside Entrepreneurs member Blaine Millet and he wrote a great blog post on it – thank you [...]

Comment on Taking it just a little farther makes all the difference… by Randi Busse

Randi Busse — Sat, 13 Sep 2008 00:43:44 +0000

Allow me to expand on “a satisfied customer is a former customer waiting to happen”. If all you do is “satisfy” your customer, they will not remain loyal to you. Satisfaction is not enough, and at the first opportunity to jump ship (lower price, better availability, new competitor), customers will leave because they have no real reason to stay. We must “WOW” our customers, exceed their expectations, under promise and over deliver, and let them know how thankful and appreciative we are for their business.

I’ll be happy to explore the topic further as it’s near and dear to my heart!

Comment on Give your CUSTOMERS away… by Dan Waldron

Dan Waldron — Thu, 04 Sep 2008 04:16:33 +0000

I found your blog on google and read a few of your other posts. I just added you to my Google News Reader. Keep up the good work. Look forward to reading more from you in the future.

Comment on Starbucks – a lesson we can all learn from… by Tom Lutzenberger

Tom Lutzenberger — Mon, 11 Aug 2008 01:08:56 +0000

Hi Blaine, great summary of the fall of Starbucks. So much focus on how to be Starbucks, the Emperor seemed to forget he was not wearing any clothes with regards to customer loyalty and retention. Great writeup! We reviewed it on our blog as well.