I have a problem. The problem is that I am actively engaged in speaking, writing and consulting in the area of Social Media. Why is that a problem? Because I am all about “what can I do for you” in the customer world and in the Social Media world it is “all about me and…
Category Archives: Social Media
EBRT embraces Social Media…
Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area – Bellevue Chamber of Commerce’s EBRT (Eastside Business Roundable). This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there? They were interested,…
Seattle Executives Association
I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association – what a great group of people! This is an executive networking group that has been around for 90 years and has a very rich history and…
Joe, way to go – you ‘da man…
I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive – it sucks. I can’t say it any other way than that. It is also why I am telling everyone I come in contact with (in…
Stay tuned for some changes…
In the upcoming days and weeks you will start to see some changes happening to the “Loyalty” Blog you are so used to seeing and reading. NO, we aren’t going away from the core concept that Customer Loyalty is at the heart of all corporate economics. And NO we aren’t going to stop providing you…
STOP surveying your customers…
I get asked this question all the time, “Should we just survey our customers to find out what they are thinking?” Or some other question relating to the use of surveys to capture customer information. Well, it depends is my usual answer. It depends on WHAT kind of information you are looking to acquire. If…
Friday Humor…
I thought I would take a bit of a break today and share some humor with you. But first a little background… As most of my readers know, I believe “Social Media” is here and just beginning to make its impact on businesses. I didn’t say “Social Networking,” I said “Social Media.” There is a…