<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>"LOYALTY" - the Ultimate Economic Model &#187; Customer Service</title>
	<atom:link href="http://customerexperiencesinc.com/blog/category/service/feed/" rel="self" type="application/rss+xml" />
	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0</generator>
		<item>
		<title>Customer Loyalty just doesn&#8217;t happen&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 14:56:43 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=228</guid>
		<description><![CDATA[One thing I have noticed over the years is how important something can be to someone and yet how little attention they give it.  Take for example a relationship with someone.  How many times do you see the relationship being neglected and taken for granted by the other person &#8211; only to wake up one [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A great experience at a winery&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 03:07:00 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=223</guid>
		<description><![CDATA[Last week was my wife&#8217;s birthday and we wanted to do something fun and special &#8211; of course, where have you heard that before.  Since we live in Woodinville Wine Country, Woodinville Washington, we decided having a party at a winery would be a fun experience.  But which one &#8211; there are tons of great [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Nashville delivers an experience &#8211; but did it build &#8220;Loyalty&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/05/26/210/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/05/26/210/#comments</comments>
		<pubDate>Wed, 27 May 2009 06:38:33 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=210</guid>
		<description><![CDATA[Loyalty is not built overnight, but it can start with a single event. This past week I was in Nashville celebrating my wife’s birthday and had some great experiences. I thought you might enjoy hearing about them as you think about “customer experiences” and how they can create “customer loyalty.” Consistency is still KING. One [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/05/26/210/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s all about the customer experience&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/04/15/its-all-about-the-customer-experience/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/04/15/its-all-about-the-customer-experience/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 06:45:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=208</guid>
		<description><![CDATA[There almost isn&#8217;t a day that goes by where I don&#8217;t hear someone tell me about how they lost a customer to their competition.  Upon further inspection there are all sorts of reasons such as price, terms, product availability, better expertise, or a host of other so called &#8220;reasons&#8221; why they defected.  BUNK! OK, sometimes [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/04/15/its-all-about-the-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>When will they get it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 21:56:54 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=182</guid>
		<description><![CDATA[When are companies going to GET IT &#8211; the customer has a voice about the experience they want from a company.  Unless companies can dial into this experience, they will become irrelevant.  A great article that supports this and has the numbers to back it us is the Internet Retailer and their article, &#8220;Companies fail to measure [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>You can always learn something on your BIRTHDAY&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/09/10/you-can-always-learn-something-on-your-birthday/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/09/10/you-can-always-learn-something-on-your-birthday/#comments</comments>
		<pubDate>Wed, 10 Sep 2008 17:32:35 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=133</guid>
		<description><![CDATA[Yesterday was my BIRTHDAY &#8211; what a great day of the year!!  I took most of the day off to spend with my wife and family and had a fabulous time.  BTW, presents are still being accepted if you would like to send one.   It seems like no matter what you do, there is [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/09/10/you-can-always-learn-something-on-your-birthday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Taking it just a little farther makes all the difference&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/09/08/taking-it-just-a-little-farther-makes-all-the-difference/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/09/08/taking-it-just-a-little-farther-makes-all-the-difference/#comments</comments>
		<pubDate>Mon, 08 Sep 2008 20:43:17 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=128</guid>
		<description><![CDATA[I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just compelled me to comment on.  The good news is that the title of the article is spot on, &#8220;Small Business: Good Customer Service is Key.&#8221;  However, I don&#8217;t think Jamie took it as far as it could be to accomplish what [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/09/08/taking-it-just-a-little-farther-makes-all-the-difference/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Give your CUSTOMERS away&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/09/03/give-your-customers-away/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/09/03/give-your-customers-away/#comments</comments>
		<pubDate>Thu, 04 Sep 2008 03:53:22 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=123</guid>
		<description><![CDATA[Yes, you heard me right &#8211; Give your CUSTOMERS away to the competition.  OK, so maybe not entirely but in principle at least. Everyone is touting how great their customer service is or how wonderful of an experience they give their customers or how well our employees treat our customers, etc. etc. etc.  Put your [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/09/03/give-your-customers-away/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Einstein got it right&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/#comments</comments>
		<pubDate>Fri, 22 Aug 2008 15:44:00 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=104</guid>
		<description><![CDATA[I don&#8217;t know how many of you enjoy reading about Einstein or not but he had a quote that hung on his door at Princeton that to me was spot on in regard to your customers and generating more revenue.  The quote was, &#8220;Not everything that counts can be counted, and not everything that can [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Olympics and your customers&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/20/olympics-and-your-customers/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/20/olympics-and-your-customers/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 18:35:30 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=102</guid>
		<description><![CDATA[It just wouldn&#8217;t be appropriate to not have at least one blog entry related to the Olympics &#8211; this is my first (and maybe last).  I saw a great comment from the biggest name in the Olympics, Michael Phelps, and his coach, Bob Bowman that I felt needed to be discussed a bit. In an [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/20/olympics-and-your-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
