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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Seattle Business</title>
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	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
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		<title>A great experience at a winery&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 03:07:00 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=223</guid>
		<description><![CDATA[Last week was my wife&#8217;s birthday and we wanted to do something fun and special &#8211; of course, where have you heard that before.  Since we live in Woodinville Wine Country, Woodinville Washington, we decided having a party at a winery would be a fun experience.  But which one &#8211; there are tons of great [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>EBRT embraces Social Media&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 06:12:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=199</guid>
		<description><![CDATA[Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area &#8211; Bellevue Chamber of Commerce&#8217;s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there?  They were interested, [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Seattle Executives Association</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 18:08:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=191</guid>
		<description><![CDATA[I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association - what a great group of people! This is an executive networking group that has been around for 90 years and has a very rich history and [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Joe, way to go &#8211; you &#8216;da man&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 20:46:08 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=172</guid>
		<description><![CDATA[I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive &#8211; it sucks.  I can&#8217;t say it any other way than that.  It is also why I am telling everyone I come in contact with (in [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>They&#8217;re all watching you&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/10/11/theyre-all-watching-you/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/10/11/theyre-all-watching-you/#comments</comments>
		<pubDate>Sun, 12 Oct 2008 01:52:27 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=139</guid>
		<description><![CDATA[Well, there certainly has been enough bad news for one week with the meltdown of Wall Street and international global markets.  I&#8217;m sure 90% of all our readers have been affected in some adverse way by all this activity going on.  It is clear that panic has set in and people are behaving in irrational [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Starbucks &#8211; a lesson we can all learn from&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/07/31/starbucks-a-lesson-we-can-all-learn-from/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/07/31/starbucks-a-lesson-we-can-all-learn-from/#comments</comments>
		<pubDate>Thu, 31 Jul 2008 17:48:41 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=66</guid>
		<description><![CDATA[Since I live in &#8220;Starbucks land&#8221; and &#8220;Microsoft land&#8221; there doesn&#8217;t seem to be a day that goes by where there isn&#8217;t some article on Starbucks in the papers.  The latest is on the extensive layoffs this year and next year and the store closings all over the country &#8211; or should I say the world!  [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/07/31/starbucks-a-lesson-we-can-all-learn-from/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>&#8220;Marry Your Customer&#8221; &#8211; Well, sort of&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/#comments</comments>
		<pubDate>Sat, 05 Apr 2008 01:19:10 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/</guid>
		<description><![CDATA[I just recently released an article, &#8220;Marry Your Customer &#8211; Creating Trusted, Loyal Relationships,&#8221; on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so &#8220;simple yet powerful,&#8221; I wanted to share my thinking [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Eastside Economic Forecast</title>
		<link>http://customerexperiencesinc.com/blog/2007/11/30/eastside-economic-forecast/</link>
		<comments>http://customerexperiencesinc.com/blog/2007/11/30/eastside-economic-forecast/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 02:28:26 +0000</pubDate>
		<dc:creator>Greg Lins</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/2007/11/30/eastside-economic-forecast/</guid>
		<description><![CDATA[The Bellevue Chamber of Commerce presented the Eastside Economic Forecast Breakfast November 15th at the Meydenbauer Center. The breakfast was well-attended with several hundred present. Chris Falco, the Chairman of the Bellevue Chamber led off, followed by presentations by: Joseph Quinlan -Chief Market Strategist of Bank of America Capital Management Kristina Erickson Hudson- Business Development [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2007/11/30/eastside-economic-forecast/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>MIT Enterprise Forum:  Video Games</title>
		<link>http://customerexperiencesinc.com/blog/2007/11/30/mit-enterprise-forum-video-games/</link>
		<comments>http://customerexperiencesinc.com/blog/2007/11/30/mit-enterprise-forum-video-games/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 00:03:31 +0000</pubDate>
		<dc:creator>Greg Lins</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/2007/11/30/mit-enterprise-forum-video-games/</guid>
		<description><![CDATA[Just a note to let everyone know about the upcoming MIT Enterprise Forum on December 5, 2007 at the Bellevue Hyatt Hotel.  An excerpt of the announcement follows: Playing Games—Serious Business: Building and Fostering Player Communities, the Ultimate Customer Base With billions of dollars on the table, game companies are experimenting with every aspect of [...]]]></description>
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