Well, there certainly has been enough bad news for one week with the meltdown of Wall Street and international global markets.  I’m sure 90% of all our readers have been affected in some adverse way by all this activity going on.  It is clear that panic has set in and people are behaving in irrational [...]

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Since I live in “Starbucks land” and “Microsoft land” there doesn’t seem to be a day that goes by where there isn’t some article on Starbucks in the papers.  The latest is on the extensive layoffs this year and next year and the store closings all over the country - or should I say the world!  [...]

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I just recently released an article, “Marry Your Customer - Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so “simple yet powerful,” I wanted to share my thinking [...]

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The Bellevue Chamber of Commerce presented the Eastside Economic Forecast Breakfast November 15th at the Meydenbauer Center. The breakfast was well-attended with several hundred present.
Chris Falco, the Chairman of the Bellevue Chamber led off, followed by presentations by:

Joseph Quinlan -Chief Market Strategist of Bank of America Capital Management
Kristina Erickson Hudson- Business Development Manager for the [...]

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Just a note to let everyone know about the upcoming MIT Enterprise Forum on December 5, 2007 at the Bellevue Hyatt Hotel.  An excerpt of the announcement follows:
Playing Games—Serious Business:
Building and Fostering Player Communities, the Ultimate Customer Base

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