<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>"LOYALTY" - the Ultimate Economic Model &#187; Promises</title>
	<atom:link href="http://customerexperiencesinc.com/blog/category/promises/feed/" rel="self" type="application/rss+xml" />
	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0</generator>
		<item>
		<title>A great experience at a winery&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 03:07:00 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=223</guid>
		<description><![CDATA[Last week was my wife&#8217;s birthday and we wanted to do something fun and special &#8211; of course, where have you heard that before.  Since we live in Woodinville Wine Country, Woodinville Washington, we decided having a party at a winery would be a fun experience.  But which one &#8211; there are tons of great [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/06/11/a-great-experience-at-a-winery/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Love it or&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 20:12:55 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=180</guid>
		<description><![CDATA[I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive.  While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are you &#8220;Authentic&#8221; if you keep your &#8220;Promises&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 18:12:03 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=177</guid>
		<description><![CDATA[Interesting question, isn&#8217;t it?  The word Authenticity has been around for a long time and it has resurfaced in the past few years to be linked to behavior and to customers.  But is it really the &#8220;right&#8221; word for our times and does it really communicate what is really meant by the author?  I don&#8217;t [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Seth got it right &#8211; almost&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/#comments</comments>
		<pubDate>Mon, 26 Jan 2009 09:30:18 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=167</guid>
		<description><![CDATA[Seth Godin, probably one of the greatest marketing minds of a new era is usually &#8220;spot on&#8221; in about everything he offers up &#8211; at least I believe he is.  If you haven&#8217;t seen his blog, you have to check it out and follow him for a few weeks to get a feel for how [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Transparency &#8211; use it or lose it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/#comments</comments>
		<pubDate>Wed, 27 Aug 2008 08:14:19 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=119</guid>
		<description><![CDATA[I just read a great article in Harvard Business Publishing, &#8220;In a downturn, please put aside pathetic platitudes,&#8221; written by John Baldoni.  The reason this is a great article is that it is &#8220;in your face&#8221; accurate on what really shouldn&#8217;t be going on in organizations. John states in the article that when times are [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Einstein got it right&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/#comments</comments>
		<pubDate>Fri, 22 Aug 2008 15:44:00 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=104</guid>
		<description><![CDATA[I don&#8217;t know how many of you enjoy reading about Einstein or not but he had a quote that hung on his door at Princeton that to me was spot on in regard to your customers and generating more revenue.  The quote was, &#8220;Not everything that counts can be counted, and not everything that can [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Olympics and your customers&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/20/olympics-and-your-customers/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/20/olympics-and-your-customers/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 18:35:30 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=102</guid>
		<description><![CDATA[It just wouldn&#8217;t be appropriate to not have at least one blog entry related to the Olympics &#8211; this is my first (and maybe last).  I saw a great comment from the biggest name in the Olympics, Michael Phelps, and his coach, Bob Bowman that I felt needed to be discussed a bit. In an [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/20/olympics-and-your-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t be fooled again&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/11/83/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/11/83/#comments</comments>
		<pubDate>Mon, 11 Aug 2008 19:26:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=83</guid>
		<description><![CDATA[I just read an interesting article in Marketing Profs that I wanted to share with you.  The article, &#8220;Three Uncustomer Customer Service Mindsets that Deliver,&#8221; gives the reader three different ways to potentially build a better experience and loyalty. I left a comment on their site that basically said, good idea, but not something that [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/11/83/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Simplicity &#8211; Simply the right answer&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/05/simplicity-simply-the-right-answer/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/05/simplicity-simply-the-right-answer/#comments</comments>
		<pubDate>Wed, 06 Aug 2008 05:47:02 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=74</guid>
		<description><![CDATA[One of the key &#8220;mantra&#8217;s&#8221; that I live by and what I strive to accomplish with all my clients is &#8220;Simplicity.&#8221;  Simple is just simply better.  I know I am taking a bit of liberty with some words here but think about it.  The world has gotten so complex that the messages and products and [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/05/simplicity-simply-the-right-answer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A day off&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/07/28/a-day-off/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/07/28/a-day-off/#comments</comments>
		<pubDate>Mon, 28 Jul 2008 16:56:51 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=64</guid>
		<description><![CDATA[No real blog posting today &#8211; it is my anniversary &#8211; YEA!! What a great time to reflect on relationships and what is important in life. We talk about building &#8220;Trusted, Loyal Relationships&#8221; in everything we do since it is the only thing at the end of the day that really gives you true, lasting [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/07/28/a-day-off/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
