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PROMISES – why has the exception become the NORM

Written on October 18, 2007 by Blaine Millet in Business Strategy, Customer Experience, Customer Loyalty, Customer Service, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

I am really bothered these days by the word PROMISES – not by the definition or the word but by how it is being used or misused in business today. Let me explain. How many of you, like me, have been promised something from another business (products or services) and then just have this promise…

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Promise-Driven Organizations Deliver!

Written on October 10, 2007 by Blaine Millet in Customer Loyalty, Employee Retention, Expectations, Increased Profitability, Market Differentiation, Promise-Driven Organizations, Promises, Relationships, Trust

Welcome to a new blog about Promise-Driven Organizations. Let’s face it – ALL of us as we journey through life, want to know what to expect from others. We want to know if we can rely on others to do what they say they will do. This is true in family situations, friendships, business, and…

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