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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Market Differentiation</title>
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	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
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		<title>Customer Loyalty just doesn&#8217;t happen&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 14:56:43 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=228</guid>
		<description><![CDATA[One thing I have noticed over the years is how important something can be to someone and yet how little attention they give it.  Take for example a relationship with someone.  How many times do you see the relationship being neglected and taken for granted by the other person &#8211; only to wake up one [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Nashville delivers an experience &#8211; but did it build &#8220;Loyalty&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/05/26/210/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/05/26/210/#comments</comments>
		<pubDate>Wed, 27 May 2009 06:38:33 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=210</guid>
		<description><![CDATA[Loyalty is not built overnight, but it can start with a single event. This past week I was in Nashville celebrating my wife’s birthday and had some great experiences. I thought you might enjoy hearing about them as you think about “customer experiences” and how they can create “customer loyalty.” Consistency is still KING. One [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Back to basics &#8211; start with &#8220;Raw&#8221; information&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/04/19/back-to-basics-start-with-raw-information/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/04/19/back-to-basics-start-with-raw-information/#comments</comments>
		<pubDate>Sun, 19 Apr 2009 15:48:41 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=212</guid>
		<description><![CDATA[For some reason this past few weeks the discussion about &#8220;how to collect customer feedback to improve the customer experience&#8221; has come up so I wanted to address this and hopefully get everyone back on the right track. My rule is that if &#8220;you don&#8217;t know the answer, go ask&#8221;.  This basically says that if [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/04/19/back-to-basics-start-with-raw-information/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>EBRT embraces Social Media&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 06:12:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=199</guid>
		<description><![CDATA[Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area &#8211; Bellevue Chamber of Commerce&#8217;s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there?  They were interested, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Actions speak louder than words&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/#comments</comments>
		<pubDate>Fri, 06 Mar 2009 21:34:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=185</guid>
		<description><![CDATA[One issue that seems to resonate in the market is who companies care about the most &#8211; NEW customers or CURRENT customers?  What I find out there is an incredible discrepancy between what is &#8220;said&#8221; and what is &#8220;acted&#8221; out by companies. Too often a business tells its existing customers that they are the MOST [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>When will they get it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 21:56:54 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=182</guid>
		<description><![CDATA[When are companies going to GET IT &#8211; the customer has a voice about the experience they want from a company.  Unless companies can dial into this experience, they will become irrelevant.  A great article that supports this and has the numbers to back it us is the Internet Retailer and their article, &#8220;Companies fail to measure [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Love it or&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 20:12:55 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=180</guid>
		<description><![CDATA[I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive.  While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Joe, way to go &#8211; you &#8216;da man&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 20:46:08 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=172</guid>
		<description><![CDATA[I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive &#8211; it sucks.  I can&#8217;t say it any other way than that.  It is also why I am telling everyone I come in contact with (in [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Seth got it right &#8211; almost&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/#comments</comments>
		<pubDate>Mon, 26 Jan 2009 09:30:18 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=167</guid>
		<description><![CDATA[Seth Godin, probably one of the greatest marketing minds of a new era is usually &#8220;spot on&#8221; in about everything he offers up &#8211; at least I believe he is.  If you haven&#8217;t seen his blog, you have to check it out and follow him for a few weeks to get a feel for how [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s that time of year&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/05/its-that-time-of-year/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/05/its-that-time-of-year/#comments</comments>
		<pubDate>Tue, 06 Jan 2009 02:16:54 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=159</guid>
		<description><![CDATA[Just like clockwork, when the first of the year rolls around, people start to think about Planning &#8211; both personal and for their business.  While many try to get the jump on things in the fourth quarter, many don&#8217;t really get motivated to do it until they open up their new calendars.  Is this bad? [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/05/its-that-time-of-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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