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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Economy</title>
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	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
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		<title>Customer Loyalty just doesn&#8217;t happen&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 14:56:43 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=228</guid>
		<description><![CDATA[One thing I have noticed over the years is how important something can be to someone and yet how little attention they give it.  Take for example a relationship with someone.  How many times do you see the relationship being neglected and taken for granted by the other person &#8211; only to wake up one [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>EBRT embraces Social Media&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 06:12:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=199</guid>
		<description><![CDATA[Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area &#8211; Bellevue Chamber of Commerce&#8217;s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there?  They were interested, [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Actions speak louder than words&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/#comments</comments>
		<pubDate>Fri, 06 Mar 2009 21:34:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=185</guid>
		<description><![CDATA[One issue that seems to resonate in the market is who companies care about the most &#8211; NEW customers or CURRENT customers?  What I find out there is an incredible discrepancy between what is &#8220;said&#8221; and what is &#8220;acted&#8221; out by companies. Too often a business tells its existing customers that they are the MOST [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Love it or&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 20:12:55 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=180</guid>
		<description><![CDATA[I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive.  While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Joe, way to go &#8211; you &#8216;da man&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 20:46:08 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=172</guid>
		<description><![CDATA[I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive &#8211; it sucks.  I can&#8217;t say it any other way than that.  It is also why I am telling everyone I come in contact with (in [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Seth got it right &#8211; almost&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/#comments</comments>
		<pubDate>Mon, 26 Jan 2009 09:30:18 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=167</guid>
		<description><![CDATA[Seth Godin, probably one of the greatest marketing minds of a new era is usually &#8220;spot on&#8221; in about everything he offers up &#8211; at least I believe he is.  If you haven&#8217;t seen his blog, you have to check it out and follow him for a few weeks to get a feel for how [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Happy NEW YEAR !!!</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/02/happy-new-year/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/02/happy-new-year/#comments</comments>
		<pubDate>Sat, 03 Jan 2009 00:59:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=157</guid>
		<description><![CDATA[As we close out of 2008 (sounds so yesterday already) and move into 2009, I wanted to take this opportunity to wish all our followers a very HAPPY NEW YEAR!!   I have been reading a number of blogs over the past several weeks and I have to admit, I am very disappointed.  The majority [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/02/happy-new-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t give in &#8211; keep INNOVATING and LEAD&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/10/16/dont-give-in-keep-innovating-and-lead/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/10/16/dont-give-in-keep-innovating-and-lead/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 19:01:59 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=141</guid>
		<description><![CDATA[I was reading an article in the Harvard Business Publishing Blog on Warren Buffet and his views of this whole economic mess when I came across a great comment at the bottom of the article.  The article was titled, &#8220;The Wisdom of Warren Buffet,&#8221; by Bill Taylor.  Bill writes about a variety of topics and this one was spot on [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/10/16/dont-give-in-keep-innovating-and-lead/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Transparency &#8211; use it or lose it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/#comments</comments>
		<pubDate>Wed, 27 Aug 2008 08:14:19 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=119</guid>
		<description><![CDATA[I just read a great article in Harvard Business Publishing, &#8220;In a downturn, please put aside pathetic platitudes,&#8221; written by John Baldoni.  The reason this is a great article is that it is &#8220;in your face&#8221; accurate on what really shouldn&#8217;t be going on in organizations. John states in the article that when times are [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Strategy &#8211; do you really need one?</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/19/strategy-do-you-really-need-one/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/19/strategy-do-you-really-need-one/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 18:16:44 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=98</guid>
		<description><![CDATA[When economic times become more and more uncertain this question seems to come up more and more &#8211; a direct correlation in my book.  Companies start to realize that what they were doing in good times doesn&#8217;t necessarily work in weaker times so this drives the &#8220;strategy question&#8221; of what should they now do differently.  [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/19/strategy-do-you-really-need-one/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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