<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>"LOYALTY" - the Ultimate Economic Model &#187; Customer Experience 2.0</title>
	<atom:link href="http://customerexperiencesinc.com/blog/category/custome-experience-20/feed/" rel="self" type="application/rss+xml" />
	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0</generator>
		<item>
		<title>Nashville delivers an experience &#8211; but did it build &#8220;Loyalty&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/05/26/210/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/05/26/210/#comments</comments>
		<pubDate>Wed, 27 May 2009 06:38:33 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=210</guid>
		<description><![CDATA[Loyalty is not built overnight, but it can start with a single event. This past week I was in Nashville celebrating my wife’s birthday and had some great experiences. I thought you might enjoy hearing about them as you think about “customer experiences” and how they can create “customer loyalty.” Consistency is still KING. One [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/05/26/210/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s all about&#8230;&#8230;.YOU</title>
		<link>http://customerexperiencesinc.com/blog/2009/04/25/its-all-aboutyou/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/04/25/its-all-aboutyou/#comments</comments>
		<pubDate>Sat, 25 Apr 2009 19:35:38 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=214</guid>
		<description><![CDATA[I have a problem.  The problem is that I am actively engaged in speaking, writing and consulting in the area of Social Media.  Why is that a problem?  Because I am all about &#8220;what can I do for you&#8221; in the customer world and in the Social Media world it is &#8220;all about me and [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/04/25/its-all-aboutyou/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>EBRT embraces Social Media&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 06:12:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=199</guid>
		<description><![CDATA[Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area &#8211; Bellevue Chamber of Commerce&#8217;s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there?  They were interested, [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Actions speak louder than words&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/#comments</comments>
		<pubDate>Fri, 06 Mar 2009 21:34:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=185</guid>
		<description><![CDATA[One issue that seems to resonate in the market is who companies care about the most &#8211; NEW customers or CURRENT customers?  What I find out there is an incredible discrepancy between what is &#8220;said&#8221; and what is &#8220;acted&#8221; out by companies. Too often a business tells its existing customers that they are the MOST [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>When will they get it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 21:56:54 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=182</guid>
		<description><![CDATA[When are companies going to GET IT &#8211; the customer has a voice about the experience they want from a company.  Unless companies can dial into this experience, they will become irrelevant.  A great article that supports this and has the numbers to back it us is the Internet Retailer and their article, &#8220;Companies fail to measure [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Love it or&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 20:12:55 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=180</guid>
		<description><![CDATA[I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive.  While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are you &#8220;Authentic&#8221; if you keep your &#8220;Promises&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 18:12:03 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=177</guid>
		<description><![CDATA[Interesting question, isn&#8217;t it?  The word Authenticity has been around for a long time and it has resurfaced in the past few years to be linked to behavior and to customers.  But is it really the &#8220;right&#8221; word for our times and does it really communicate what is really meant by the author?  I don&#8217;t [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Seth got it right &#8211; almost&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/#comments</comments>
		<pubDate>Mon, 26 Jan 2009 09:30:18 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=167</guid>
		<description><![CDATA[Seth Godin, probably one of the greatest marketing minds of a new era is usually &#8220;spot on&#8221; in about everything he offers up &#8211; at least I believe he is.  If you haven&#8217;t seen his blog, you have to check it out and follow him for a few weeks to get a feel for how [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/26/seth-got-it-right-almost/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Happy NEW YEAR !!!</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/02/happy-new-year/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/02/happy-new-year/#comments</comments>
		<pubDate>Sat, 03 Jan 2009 00:59:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=157</guid>
		<description><![CDATA[As we close out of 2008 (sounds so yesterday already) and move into 2009, I wanted to take this opportunity to wish all our followers a very HAPPY NEW YEAR!!   I have been reading a number of blogs over the past several weeks and I have to admit, I am very disappointed.  The majority [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/02/happy-new-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is Customer Experience 2.0 anyway?</title>
		<link>http://customerexperiencesinc.com/blog/2008/11/18/what-is-customer-experience-20-anyway/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/11/18/what-is-customer-experience-20-anyway/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 21:19:45 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=145</guid>
		<description><![CDATA[Customer Experience 2.0 is a new way of thinking and a new way of acting.  The goal of introducing the framework and approach in Customer Experience 2.0 is around two primary principles &#8211; DIFFERENTIATION and SALES.  This is a unique way to combine some leading edge, inexpensive tools to create tremendous results in both these [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/11/18/what-is-customer-experience-20-anyway/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
