As we close out of 2008 (sounds so yesterday already) and move into 2009, I wanted to take this opportunity to wish all our followers a very HAPPY NEW YEAR!!  
I have been reading a number of blogs over the past several weeks and I have to admit, I am very disappointed.  The majority are [...]

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Customer Experience 2.0 is a new way of thinking and a new way of acting.  The goal of introducing the framework and approach in Customer Experience 2.0 is around two primary principles - DIFFERENTIATION and SALES.  This is a unique way to combine some leading edge, inexpensive tools to create tremendous results in both these [...]

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