I wanted to let our readers know of a site that is not only stacked full of information and articles but is one that actually has some quality content. The site is CEO Refresher and it looks like a Newsletter, website and Blog all rolled into one. OK, so i might be just a little…
Category Archives: CEO Insights
TRUST and LOYALTY – Maybe organizations are finally getting it?
I just read a very interesting article in the Deloitte Review (Deloitte Review is a semi-annual publication of selected articles they believe are important to their clients and potential clients) that gives a great deal of support to what we have been saying for years – building TRUST and LOYALTY with your customers is key…
“Executable” Strategy is the clear “Winner”
For the past number of years we have been talking about how everything needs to start with the Customer in mind and that if they aren’t considered in everything you do, you are missing the point. After all, our favorite phrase is, “How can you ignore the primary group that ‘writes you checks’ when trying…
Collective Amnesia “forgets” about the Customer
I just read an article and felt compelled to share some thoughts about it since it was using some new “language” to describe some well known problems with management. The article was titled, “Culture Shift: The Causes and Cures of Collective Amnesia” and was written by Paul Levesque. It was posted on the Manage Smarter…
Sometimes “Shock Therapy” is the last resort…
In my travels and meetings with company executives one thing has been standing out in the majority of these discussions. I’m being asked, “Why is it that everyone in my industry is starting to look and act the same and the customer is seeing us as one big non-differentiated group of companies?” What does this mean? …
Carly Fiorina got it right…
Carly Fiorina, a household name in the business world, was a guest speaker at Seattle Pacific University’s annual breakfast meeting in Seattle last week. There is no question she is one of the more controversial people in business today and was the center of attention for several years during her demise at HP. But, whether…
“Marry Your Customer” – Well, sort of…
I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while. It also supports what I have been seeing in various client situations and since it is so “simple yet powerful,” I wanted to share my thinking…
Best Practices – Rants and Raves
Here’s a Best Practice for you: try networking on Linkedin.com. For some unknown reason, probably divinely inspired, I received two emails today from people that wanted me to join their network. I started a profile months ago, but as a result of todays email I put a little more effort into it. I even uploaded my photo…. and then…
Oxymoron: Comprehensive Sales and Marketing Plans (Comprehensive?)
Today I was browsing a website that lists member requests for assistance with various business issues. I have never really taken the time to look at what type of requests are on the list, but for some reason, I was curious today. It was laden with the usual requests for IT system selection help, recommendations…
Promises and Commitments – Changing an Organization
The other day, I was interviewing a group of people from a customer of our client. We routinely ask about Promises our client has made, and whether keep those Promises are kept in the course of their relationship – it’s part of our approach. And an interesting question came up that I thought was compelling enough to…