Written on
March 23, 2009 by
Blaine Millet in
Breaking News,
CEO Insights,
Customer Experience 2.0,
Economy,
Increased Profitability,
Market Differentiation,
Relationships,
Seattle Business,
Social Media,
Social Networking
Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area – Bellevue Chamber of Commerce’s EBRT (Eastside Business Roundable). This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there? They were interested,…
Continue Reading »
I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association – what a great group of people! This is an executive networking group that has been around for 90 years and has a very rich history and…
Continue Reading »
Written on
February 19, 2009 by
Blaine Millet in
Articles,
Best Practices,
CEO Insights,
Customer Experience,
Customer Experience 2.0,
Customer Loyalty,
Economy,
Market Differentiation,
Promise-Driven Organizations,
Promises,
Relationships,
Sales,
Trust
I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive. While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom…
Continue Reading »
I was reading an article in the Harvard Business Publishing Blog on Warren Buffet and his views of this whole economic mess when I came across a great comment at the bottom of the article. The article was titled, “The Wisdom of Warren Buffet,” by Bill Taylor. Bill writes about a variety of topics and this one was spot on…
Continue Reading »
I just read a great article in Harvard Business Publishing, “In a downturn, please put aside pathetic platitudes,” written by John Baldoni. The reason this is a great article is that it is “in your face” accurate on what really shouldn’t be going on in organizations. John states in the article that when times are…
Continue Reading »
When economic times become more and more uncertain this question seems to come up more and more – a direct correlation in my book. Companies start to realize that what they were doing in good times doesn’t necessarily work in weaker times so this drives the “strategy question” of what should they now do differently. …
Continue Reading »
I heard this phrase the other day, Crisis Forces Innovation, and it really stuck a chord with me. Let me say that in all my experience with individuals, organizations and business in general, this is very true. It isn’t until someone has their back against the wall do they become the most creative or innovative…
Continue Reading »
I have a new title for all you executives out there – Chief EXPERIENCE Officer. What do you think? I actually have used this title a number of times and have received quite interesting and positive feedback from all sorts of people. Why? Here are some of the excerpts from their comments. “The customer experience…
Continue Reading »
I have been reading and listening to some speeches given by Kevin Roberts, Worldwide CEO of Saatchi and Saatchi, one of the most respected and revered advertising agencies in the world. Why, you might ask, would I be reading and getting deep into what an advertising agency is doing? Great question – let me explain….
Continue Reading »
Written on
July 17, 2008 by
Blaine Millet in
Best Practices,
Breaking News,
CEO Insights,
Customer Experience,
Customer Loyalty,
Customer Service,
Employee Retention,
Increased Profitability,
Market Differentiation,
Trust
The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video interview) with Colleen Barrett, CEO of Southwest Airlines. The article, “Southwest Airlines’ Colleen Barrett Flies High on Fuel Hedging and ‘Servant Leadership“, described what makes Southwest a “one of a kind” organization and the only domestic airline that can boast posting…
Continue Reading »