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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Business Strategy</title>
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	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
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		<title>It&#8217;s that time of year&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/01/05/its-that-time-of-year/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/01/05/its-that-time-of-year/#comments</comments>
		<pubDate>Tue, 06 Jan 2009 02:16:54 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=159</guid>
		<description><![CDATA[Just like clockwork, when the first of the year rolls around, people start to think about Planning &#8211; both personal and for their business.  While many try to get the jump on things in the fourth quarter, many don&#8217;t really get motivated to do it until they open up their new calendars.  Is this bad? [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/01/05/its-that-time-of-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is Customer Experience 2.0 anyway?</title>
		<link>http://customerexperiencesinc.com/blog/2008/11/18/what-is-customer-experience-20-anyway/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/11/18/what-is-customer-experience-20-anyway/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 21:19:45 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=145</guid>
		<description><![CDATA[Customer Experience 2.0 is a new way of thinking and a new way of acting.  The goal of introducing the framework and approach in Customer Experience 2.0 is around two primary principles &#8211; DIFFERENTIATION and SALES.  This is a unique way to combine some leading edge, inexpensive tools to create tremendous results in both these [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t give in &#8211; keep INNOVATING and LEAD&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/10/16/dont-give-in-keep-innovating-and-lead/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/10/16/dont-give-in-keep-innovating-and-lead/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 19:01:59 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=141</guid>
		<description><![CDATA[I was reading an article in the Harvard Business Publishing Blog on Warren Buffet and his views of this whole economic mess when I came across a great comment at the bottom of the article.  The article was titled, &#8220;The Wisdom of Warren Buffet,&#8221; by Bill Taylor.  Bill writes about a variety of topics and this one was spot on [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/10/16/dont-give-in-keep-innovating-and-lead/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Stay tuned for some changes&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/09/18/stay-tuned-for-some-changes/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/09/18/stay-tuned-for-some-changes/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 21:36:47 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=137</guid>
		<description><![CDATA[In the upcoming days and weeks you will start to see some changes happening to the &#8220;Loyalty&#8221; Blog you are so used to seeing and reading.  NO, we aren&#8217;t going away from the core concept that Customer Loyalty is at the heart of all corporate economics.  And NO we aren&#8217;t going to stop providing you [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Politics and customers&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/09/05/politics-and-customers/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/09/05/politics-and-customers/#comments</comments>
		<pubDate>Fri, 05 Sep 2008 20:25:24 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Add new tag]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=126</guid>
		<description><![CDATA[OK, so I about to violate one of the cardinal rules in public discussion &#8211; talking about politics or religion.  The religion side is easy for me as I am a committed Christian.  The political side is much more difficult and I won&#8217;t express my views about this yet &#8211; the jury is still out [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/09/05/politics-and-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Transparency &#8211; use it or lose it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/#comments</comments>
		<pubDate>Wed, 27 Aug 2008 08:14:19 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=119</guid>
		<description><![CDATA[I just read a great article in Harvard Business Publishing, &#8220;In a downturn, please put aside pathetic platitudes,&#8221; written by John Baldoni.  The reason this is a great article is that it is &#8220;in your face&#8221; accurate on what really shouldn&#8217;t be going on in organizations. John states in the article that when times are [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/27/transparency-use-it-or-lose-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Strategy &#8211; do you really need one?</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/19/strategy-do-you-really-need-one/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/19/strategy-do-you-really-need-one/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 18:16:44 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=98</guid>
		<description><![CDATA[When economic times become more and more uncertain this question seems to come up more and more &#8211; a direct correlation in my book.  Companies start to realize that what they were doing in good times doesn&#8217;t necessarily work in weaker times so this drives the &#8220;strategy question&#8221; of what should they now do differently.  [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/19/strategy-do-you-really-need-one/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Additional Steps to Customer Domination&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/12/5-additional-steps-to-customer-domination/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/12/5-additional-steps-to-customer-domination/#comments</comments>
		<pubDate>Tue, 12 Aug 2008 23:45:16 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=88</guid>
		<description><![CDATA[I wrote and article about a month ago titled, &#8220;Be Disruptive, Build Loyalty and Consistently Beat your Competition &#8211; 5 Steps to Succeeding in Difficult Times.&#8221;  The article, I have to say, was a great benefit to a lot of people, at least there were a lot that downloaded the article.  Because of that response [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/12/5-additional-steps-to-customer-domination/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Simplicity &#8211; Simply the right answer&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/05/simplicity-simply-the-right-answer/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/05/simplicity-simply-the-right-answer/#comments</comments>
		<pubDate>Wed, 06 Aug 2008 05:47:02 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=74</guid>
		<description><![CDATA[One of the key &#8220;mantra&#8217;s&#8221; that I live by and what I strive to accomplish with all my clients is &#8220;Simplicity.&#8221;  Simple is just simply better.  I know I am taking a bit of liberty with some words here but think about it.  The world has gotten so complex that the messages and products and [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/05/simplicity-simply-the-right-answer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Crisis FORCES Innovation&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/04/crisis-forces-innovation/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/04/crisis-forces-innovation/#comments</comments>
		<pubDate>Mon, 04 Aug 2008 17:03:03 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=69</guid>
		<description><![CDATA[I heard this phrase the other day, Crisis Forces Innovation, and it really stuck a chord with me.  Let me say that in all my experience with individuals, organizations and business in general, this is very true.  It isn&#8217;t until someone has their back against the wall do they become the most creative or innovative [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/04/crisis-forces-innovation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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