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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Breaking News</title>
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	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
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		<title>EBRT embraces Social Media&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 06:12:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=199</guid>
		<description><![CDATA[Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area &#8211; Bellevue Chamber of Commerce&#8217;s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there?  They were interested, [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/23/ebrt-embraces-social-media/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Seattle Executives Association</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 18:08:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=191</guid>
		<description><![CDATA[I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association - what a great group of people! This is an executive networking group that has been around for 90 years and has a very rich history and [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/12/seattle-executives-association/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Joe, way to go &#8211; you &#8216;da man&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 20:46:08 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=172</guid>
		<description><![CDATA[I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive &#8211; it sucks.  I can&#8217;t say it any other way than that.  It is also why I am telling everyone I come in contact with (in [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/05/joe-way-to-go-you-da-man/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>They&#8217;re all watching you&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/10/11/theyre-all-watching-you/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/10/11/theyre-all-watching-you/#comments</comments>
		<pubDate>Sun, 12 Oct 2008 01:52:27 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=139</guid>
		<description><![CDATA[Well, there certainly has been enough bad news for one week with the meltdown of Wall Street and international global markets.  I&#8217;m sure 90% of all our readers have been affected in some adverse way by all this activity going on.  It is clear that panic has set in and people are behaving in irrational [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Stay tuned for some changes&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/09/18/stay-tuned-for-some-changes/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/09/18/stay-tuned-for-some-changes/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 21:36:47 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=137</guid>
		<description><![CDATA[In the upcoming days and weeks you will start to see some changes happening to the &#8220;Loyalty&#8221; Blog you are so used to seeing and reading.  NO, we aren&#8217;t going away from the core concept that Customer Loyalty is at the heart of all corporate economics.  And NO we aren&#8217;t going to stop providing you [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/09/18/stay-tuned-for-some-changes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Einstein got it right&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/#comments</comments>
		<pubDate>Fri, 22 Aug 2008 15:44:00 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=104</guid>
		<description><![CDATA[I don&#8217;t know how many of you enjoy reading about Einstein or not but he had a quote that hung on his door at Princeton that to me was spot on in regard to your customers and generating more revenue.  The quote was, &#8220;Not everything that counts can be counted, and not everything that can [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/08/22/einstein-got-it-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Keeping it simple&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/07/17/keeping-it-simple/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/07/17/keeping-it-simple/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 05:11:03 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=48</guid>
		<description><![CDATA[The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video interview) with Colleen Barrett, CEO of Southwest Airlines. The article, &#8220;Southwest Airlines&#8217; Colleen Barrett Flies High on Fuel Hedging and &#8216;Servant Leadership&#8220;, described what makes Southwest a &#8220;one of a kind&#8221; organization and the only domestic airline that can boast posting [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/07/17/keeping-it-simple/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sorry for the &#8220;gap&#8221;&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/07/16/sorry-for-the-gap/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/07/16/sorry-for-the-gap/#comments</comments>
		<pubDate>Wed, 16 Jul 2008 16:35:24 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=47</guid>
		<description><![CDATA[Let me start by just saying the Customer Experiences Blog is BACK!! I apologize to all of you that have been religiously checking in our our blog on a regular basis, only to find not a lot of new content has been published &#8211; that all changes TODAY! There have been a number of exciting [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/07/16/sorry-for-the-gap/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A GREAT Resource for CEO&#8217;s</title>
		<link>http://customerexperiencesinc.com/blog/2008/07/02/a-great-resource-for-ceos/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/07/02/a-great-resource-for-ceos/#comments</comments>
		<pubDate>Wed, 02 Jul 2008 06:25:25 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=46</guid>
		<description><![CDATA[I wanted to let our readers know of a site that is not only stacked full of information and articles but is one that actually has some quality content.  The site is CEO Refresher and it looks like a Newsletter, website and Blog all rolled into one. OK, so i might be just a little [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/07/02/a-great-resource-for-ceos/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;Marry Your Customer&#8221; &#8211; Well, sort of&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/</link>
		<comments>http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/#comments</comments>
		<pubDate>Sat, 05 Apr 2008 01:19:10 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Breaking News]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Seattle Business]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/</guid>
		<description><![CDATA[I just recently released an article, &#8220;Marry Your Customer &#8211; Creating Trusted, Loyal Relationships,&#8221; on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so &#8220;simple yet powerful,&#8221; I wanted to share my thinking [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2008/04/05/marry-your-customer-well-sort-of/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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