I don’t know how many of you enjoy reading about Einstein or not but he had a quote that hung on his door at Princeton that to me was spot on in regard to your customers and generating more revenue. 
The quote was, “Not everything that counts can be counted, and not everything that can be [...]

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The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video interview) with Colleen Barrett, CEO of Southwest Airlines. The article, “Southwest Airlines’ Colleen Barrett Flies High on Fuel Hedging and ‘Servant Leadership“, described what makes Southwest a “one of a kind” organization and the only domestic airline that can boast posting [...]

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Let me start by just saying the Customer Experiences Blog is BACK!! I apologize to all of you that have been religiously checking in our our blog on a regular basis, only to find not a lot of new content has been published - that all changes TODAY!
There have been a number of exciting things [...]

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I wanted to let our readers know of a site that is not only stacked full of information and articles but is one that actually has some quality content.  The site is CEO Refresher and it looks like a Newsletter, website and Blog all rolled into one.
OK, so i might be just a little biased, [...]

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I just recently released an article, “Marry Your Customer - Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so “simple yet powerful,” I wanted to share my thinking [...]

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The Bellevue Chamber of Commerce presented the Eastside Economic Forecast Breakfast November 15th at the Meydenbauer Center. The breakfast was well-attended with several hundred present.
Chris Falco, the Chairman of the Bellevue Chamber led off, followed by presentations by:

Joseph Quinlan -Chief Market Strategist of Bank of America Capital Management
Kristina Erickson Hudson- Business Development Manager for the [...]

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Just a note to let everyone know about the upcoming MIT Enterprise Forum on December 5, 2007 at the Bellevue Hyatt Hotel.  An excerpt of the announcement follows:
Playing Games—Serious Business:
Building and Fostering Player Communities, the Ultimate Customer Base

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Heads up to anyone that’s considering a Business Alliance.  There’s an upcoming seminar this Wednesday, November 7 at the Columbia Tower Club.
Customer Experiences Inc. is currently examining several business partner relationships that will enable us to leverage and rapidly deploy our simple, powerful approach we call our Promises Architecture ™. I will be attending the event [...]

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We’re excited to announce our partnership with Moss Adams LLP Strategic Planning group to assist with The Business Navigator (sm) approach to conducting comprehensive planning for enterprise success.  

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