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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Best Practices</title>
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	<link>http://customerexperiencesinc.com/blog</link>
	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
	<lastBuildDate>Tue, 21 Jul 2009 14:56:43 +0000</lastBuildDate>
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		<title>Customer Loyalty just doesn&#8217;t happen&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 14:56:43 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=228</guid>
		<description><![CDATA[One thing I have noticed over the years is how important something can be to someone and yet how little attention they give it.  Take for example a relationship with someone.  How many times do you see the relationship being neglected and taken for granted by the other person &#8211; only to wake up one [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Nashville delivers an experience &#8211; but did it build &#8220;Loyalty&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/05/26/210/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/05/26/210/#comments</comments>
		<pubDate>Wed, 27 May 2009 06:38:33 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=210</guid>
		<description><![CDATA[Loyalty is not built overnight, but it can start with a single event. This past week I was in Nashville celebrating my wife’s birthday and had some great experiences. I thought you might enjoy hearing about them as you think about “customer experiences” and how they can create “customer loyalty.” Consistency is still KING. One [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>It&#8217;s all about&#8230;&#8230;.YOU</title>
		<link>http://customerexperiencesinc.com/blog/2009/04/25/its-all-aboutyou/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/04/25/its-all-aboutyou/#comments</comments>
		<pubDate>Sat, 25 Apr 2009 19:35:38 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=214</guid>
		<description><![CDATA[I have a problem.  The problem is that I am actively engaged in speaking, writing and consulting in the area of Social Media.  Why is that a problem?  Because I am all about &#8220;what can I do for you&#8221; in the customer world and in the Social Media world it is &#8220;all about me and [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Back to basics &#8211; start with &#8220;Raw&#8221; information&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/04/19/back-to-basics-start-with-raw-information/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/04/19/back-to-basics-start-with-raw-information/#comments</comments>
		<pubDate>Sun, 19 Apr 2009 15:48:41 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Market Differentiation]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=212</guid>
		<description><![CDATA[For some reason this past few weeks the discussion about &#8220;how to collect customer feedback to improve the customer experience&#8221; has come up so I wanted to address this and hopefully get everyone back on the right track. My rule is that if &#8220;you don&#8217;t know the answer, go ask&#8221;.  This basically says that if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>It&#8217;s all about the customer experience&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/04/15/its-all-about-the-customer-experience/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/04/15/its-all-about-the-customer-experience/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 06:45:53 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=208</guid>
		<description><![CDATA[There almost isn&#8217;t a day that goes by where I don&#8217;t hear someone tell me about how they lost a customer to their competition.  Upon further inspection there are all sorts of reasons such as price, terms, product availability, better expertise, or a host of other so called &#8220;reasons&#8221; why they defected.  BUNK! OK, sometimes [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sorry for going &#8220;Dark&#8221; on you&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/10/sorry-for-going-dark-on-you/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/10/sorry-for-going-dark-on-you/#comments</comments>
		<pubDate>Tue, 10 Mar 2009 18:44:06 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=68</guid>
		<description><![CDATA[I wanted to apologize to my readers for going &#8220;dark&#8221; the past four or 5 days and my blog being down.  Unfortunately, this was not something in my control and didn&#8217;t even know it was happening until a reader pointed it out to me on Friday. As it turns out, there was something that went [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Actions speak louder than words&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/#comments</comments>
		<pubDate>Fri, 06 Mar 2009 21:34:50 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Increased Profitability]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Sales]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=185</guid>
		<description><![CDATA[One issue that seems to resonate in the market is who companies care about the most &#8211; NEW customers or CURRENT customers?  What I find out there is an incredible discrepancy between what is &#8220;said&#8221; and what is &#8220;acted&#8221; out by companies. Too often a business tells its existing customers that they are the MOST [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/03/06/actions-speak-louder-than-words/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>When will they get it&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 21:56:54 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=182</guid>
		<description><![CDATA[When are companies going to GET IT &#8211; the customer has a voice about the experience they want from a company.  Unless companies can dial into this experience, they will become irrelevant.  A great article that supports this and has the numbers to back it us is the Internet Retailer and their article, &#8220;Companies fail to measure [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/25/when-will-they-get-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Love it or&#8230;</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 20:12:55 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[CEO Insights]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Market Differentiation]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=180</guid>
		<description><![CDATA[I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive.  While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/19/love-it-or/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Are you &#8220;Authentic&#8221; if you keep your &#8220;Promises&#8221;?</title>
		<link>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/</link>
		<comments>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 18:12:03 +0000</pubDate>
		<dc:creator>Blaine Millet</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experience 2.0]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Promise-Driven Organizations]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Trust]]></category>

		<guid isPermaLink="false">http://customerexperiencesinc.com/blog/?p=177</guid>
		<description><![CDATA[Interesting question, isn&#8217;t it?  The word Authenticity has been around for a long time and it has resurfaced in the past few years to be linked to behavior and to customers.  But is it really the &#8220;right&#8221; word for our times and does it really communicate what is really meant by the author?  I don&#8217;t [...]]]></description>
		<wfw:commentRss>http://customerexperiencesinc.com/blog/2009/02/16/are-you-authentic-if-you-keep-your-promises/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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