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	<title>"LOYALTY" - the Ultimate Economic Model &#187; Ransom Johnson</title>
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	<description>"Loyalty  - the ultimate compliment and differentiator"</description>
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		<title>Why do companies ruin a good deed by calling it &#8220;a favor&#8221;</title>
		<link>http://customerexperiencesinc.com/blog/2007/10/17/why-do-companies-ruin-a-good-deed-by-calling-it-a-favor/</link>
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		<pubDate>Wed, 17 Oct 2007 23:09:41 +0000</pubDate>
		<dc:creator>Ransom Johnson</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Relationships]]></category>

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		<description><![CDATA[I bet many have experienced this.  A company makes a correction to a bill, in this case it was a cell-phone bill &#8212; and at the end they tell you that this was a concession or a favor instead of admitting the error and calling it just that.  In the end you may get what you want, [...]]]></description>
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