Comments on: Customer Loyalty just doesn’t happen… http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/ "Loyalty - the ultimate compliment and differentiator" Sun, 20 May 2012 02:50:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Theloyaltyeconomy http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/comment-page-1/#comment-103 Theloyaltyeconomy Fri, 10 Sep 2010 20:00:02 +0000 http://customerexperiencesinc.com/blog/?p=228#comment-103 I think it is an important problem you tackle. I like the way you liken loyalty to customers with loyalty to a partner in a relationship. My experience is that relevance is the key. I don't know what industry you come from, but have written about how you can achieve this in retail on my own blog: http://theloyaltyeconomy.wordpress.com/2010/09/03/robot-retail/ You don't have to interview them, but you can do it through the data stream they leave. I think it is an important problem you tackle. I like the way you liken loyalty to customers with loyalty to a partner in a relationship. My experience is that relevance is the key.
I don’t know what industry you come from, but have written about how you can achieve this in retail on my own blog:
http://theloyaltyeconomy.wordpress.com/2010/09/03/robot-retail/
You don’t have to interview them, but you can do it through the data stream they leave.

]]> By: Aki Kakko http://customerexperiencesinc.com/blog/2009/07/21/customer-loyalty-just-doesnt-happen/comment-page-1/#comment-95 Aki Kakko Fri, 24 Jul 2009 13:03:52 +0000 http://customerexperiencesinc.com/blog/?p=228#comment-95 "we do the same things today we did then" That is the wrong answer in the business. Fact is this road will make your business die sooner or later! If you are having business like this you should do something now, not tomorrow! “we do the same things today we did then”
That is the wrong answer in the business.

Fact is this road will make your business die sooner or later! If you are having business like this you should do something now, not tomorrow!

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