“LOYALTY” - the Ultimate Economic Model

A great Customer Experience drives increased SALES and increased DIFFERENTIATON

Archive for September 8th, 2008

Taking it just a little farther makes all the difference…

Posted in September 8th, 2008

by Blaine Millet in Articles, Best Practices, Customer Experience, Customer Loyalty, Customer Service, Expectations, Market Differentiation

I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just compelled me to comment on. The good news is that the title of the article is spot on, “Small Business: Good Customer Service is Key.” However, I don’t think Jamie took it as far as it could be to accomplish what [...]

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