In the upcoming days and weeks you will start to see some changes happening to the “Loyalty” Blog you are so used to seeing and reading.  NO, we aren’t going away from the core concept that Customer Loyalty is at the heart of all corporate economics.  And NO we aren’t going to stop providing you [...]

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There is a group that is interested in capturing input from bloggers, like me, that put out content on a regular basis for our readers - called Blog FEED.  This is an interesting experiment and I am participating.  I will let you know the results - whether it be increased traffic, increased comments, or just [...]

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Yesterday was my BIRTHDAY - what a great day of the year!!  I took most of the day off to spend with my wife and family and had a fabulous time.  BTW, presents are still being accepted if you would like to send one. :-) 
It seems like no matter what you do, there is always [...]

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I came across an interesting article by JAMIE HERZLICH on Newsday.com today that just compelled me to comment on.  The good news is that the title of the article is spot on, “Small Business: Good Customer Service is Key.”  However, I don’t think Jamie took it as far as it could be to accomplish what [...]

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OK, so I about to violate one of the cardinal rules in public discussion - talking about politics or religion.  The religion side is easy for me as I am a committed Christian.  The political side is much more difficult and I won’t express my views about this yet - the jury is still out [...]

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Yes, you heard me right - Give your CUSTOMERS away to the competition.  OK, so maybe not entirely but in principle at least.
Everyone is touting how great their customer service is or how wonderful of an experience they give their customers or how well our employees treat our customers, etc. etc. etc.  Put your money [...]

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