http://customerexperiencesinc.com/blog/2008/07/31/starbucks-a-lesson-we-can-all-learn-from/ A great Customer Experience drives increased SALES and increased DIFFERENTIATON Wed, 07 Jan 2009 13:21:37 +0000 http://wordpress.org/?v=2.6.1 http://customerexperiencesinc.com/blog/2008/07/31/starbucks-a-lesson-we-can-all-learn-from/#comment-26 Tom Lutzenberger Mon, 11 Aug 2008 01:08:56 +0000 http://customerexperiencesinc.com/blog/?p=66#comment-26 Hi Blaine, great summary of the fall of Starbucks. So much focus on how to be Starbucks, the Emperor seemed to forget he was not wearing any clothes with regards to customer loyalty and retention. Great writeup! We reviewed it on our blog as well. Hi Blaine, great summary of the fall of Starbucks. So much focus on how to be Starbucks, the Emperor seemed to forget he was not wearing any clothes with regards to customer loyalty and retention. Great writeup! We reviewed it on our blog as well.

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