“LOYALTY” – the Ultimate Economic Model

“Loyalty – the ultimate compliment and differentiator”

Archive for June, 2008

TRUST and LOYALTY – Maybe organizations are finally getting it?

Posted in June 9th, 2008

by Blaine Millet in Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Customer Service, Increased Profitability, Market Differentiation

I just read a very interesting article in the Deloitte Review (Deloitte Review is a semi-annual publication of selected articles they believe are important to their clients and potential clients) that gives a great deal of support to what we have been saying for years – building TRUST and LOYALTY with your customers is key [...]

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“Executable” Strategy is the clear “Winner”

Posted in June 2nd, 2008

by Blaine Millet in Best Practices, Business Strategy, CEO Insights, Customer Experience, Customer Loyalty, Employee Retention, Increased Profitability, Market Differentiation

For the past number of years we have been talking about how everything needs to start with the Customer in mind and that if they aren’t considered in everything you do, you are missing the point. After all, our favorite phrase is, “How can you ignore the primary group that ‘writes you checks’ when trying [...]

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